Terms and Conditions

By using our services you agree to accept the following terms and conditions:

Best Airport Services and Dallas Town Car Service Rates are subject to change without notice.

All rates for current reservations will be honored up to the original date of reservation.

PLEASE READ CAREFULLY.

BY USING THIS SITE YOU ACCEPT THESE TERMS OF USE.

Reservations:

We recommend to our clients to reserve a car ahead of time (at no additional charge) to be guaranteed a car at time of pick up. Best Airport Services and Dallas Town Car Service Service will honor any reservation made online no less than 12 hours before the pick-up time. We can also provide you with a car at a short notice by phone upon availability. All reservations confirmed via email are guaranteed pick-up, however we cannot guarantee you availability when you call with a short time notice.

No Shows:

If you do not see your driver at a prearranged pick up location, do not leave that location before calling our dispatch office you must call the number shown on your confirmation. Upon arriving to DFW Airport or Dallas Love Field Airport, let our dispatch know that you have landed. Also our dispatch will guide you to where our driver will be able to pick you up. If you leave without calling you will be billed for the full price of the ride. If we do not hear from you, the driver will wait up to 15 minutes at regular pickups and up to 30 minutes (or 60 minutes for international flights at inside airport pickups. After the scheduled pickup time then our driver will call the dispatch office, we will then try to reach you by calling you at your provided number. If we do not get a response we will then release the car and you will be billed for a No Show which will be the Full Price of the ride. If you authorize the waiting time the driver will wait up to 2 hours. If we do not hear from you after the time frame, we will contact you again if no contact is made you will get billed for the ride plus the waiting time. Therefore A “No Show” fee is equal to the trip cost PLUS applicable wait time fee that will be charged when the passenger fails to arrive at the designated location. If you cannot locate your Driver, Please call the number on your confirmation to avoid a “No Show” fee.

Cancellations:

For Sedans/SUV:

Best Airport Services and Dallas town Car Service Town Car Service allows you to cancel via email up to 24 hours before the scheduled pick up time for Sedans/SUV or 8 hours by phone (must call number on your confirmation) to cancel the Sedan/SUV Reservation without any charges. If you cancel the car 8 hours or less before your schedule pick-up time you will be charged for the full price of the ride. We ask you inform us of any changes in your schedule in advance so we can avoid unnecessary aggravations.

Credit Card Transactions:

We only take an authorization on the card to guarantee funds availability, it will show as (Pending funds) if you check your credit card account statement on-line. The authorization amount is usually higher than the expected charges just in case if you decided to make some additional stops you did not inform us of or changed your destination .We will then only charge your card on the day of the ride after swiping the card in the vehicle and giving you a total of your charges. We request your credit card information when you choose to pay cash as payment option. So we can charge your card if you did not show up or canceled after the mentioned cancellation grace period. Passengers are obligated to ask the driver for a receipt before leaving the car. If you do not ask the driver for a receipt, you may ask our office to provide an invoice for up to a maximum of 90 days. After this time Best Airport Services and Dallas Town Car Service does not hold any account for your receipt.

Damages Resulting From Your Act:

Seattle’s Town Car Service will charge you (as a client) or (as a passenger) the cost of cleaning (minimum $250 and up) the vehicle as result of you or your authorized party Getting Sick in the Car. You also agree and acknowledge to pay  all the related fees and charges to get the vehicle back to its normal working condition. You also agree to pay for all and any damages TO OUR VEHICLES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH YOU OR YOUR AUTHORIZED PARTY. REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, STRICT LIABILITY, TORT OR OTHER THEORIES OF LIABILITY AND ALSO REGARDLESS OF WHETHER  Best Airport Services and Dallas Town Car Service WAS GIVEN ACTUAL OR CONSTRUCTIVE NOTICE THAT DAMAGES WERE POSSIBLE. Including but not limited to burned seats, any technical or mechanical failure to

the equipment inside the vehicle, missing items, or anybody damages to the outside of the vehicle during your or your authorized party accommodations.

Disputes:

Individual accounts and personal profiles, all charges applied to the customer’s credit card will be considered correct. Unless we receive a written objection within 30 days from the charge date in writing. Copies of the credit card statement or credit card slips or vouchers should be faxed or mailed to us and the disputed charges or items should be indicated. All disputes initiated after the allowed time frame period will be considered final and none refundable.

All disputes should be forwarded to our billing department in writing and you are entitled not to pay the disputed amount until resolved. Email to:

 Best airport Services or Dallas Town Car Service.